Privacy Policy

AZENA AVA UNIVERSAL Privacy Policy

1. Introduction

AZENA AVA UNIVERSAL is committed to safeguarding the privacy and security of the personal information of our clients, patients, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws applicable in the United Kingdom. By accessing our services or using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect various types of personal information from you in the course of providing healthcare services or operating our website. The types of information we collect may include, but are not limited to:

2.1. Personal Identification Information:

• Full name
• Contact information (address, email, and phone number)
• Date of birth
• National identification number (NHS Number)

2.2. Health and Medical Information:

• Medical history
• Current health conditions
• Medication and treatment information
• Laboratory and test results
• Allergies and sensitivities

2.3. Website Usage Information:

• IP address
• Browser type and version
• Operating system
• Referral source
• Length of visit
• Page views and website navigation paths

1. How We Use Your Information

We will only process your personal data when it is necessary for the provision of healthcare services, meeting legal obligations, or with your explicit consent. The purposes for which we may use your information include:

3.1. Providing Healthcare Services:

• Delivering medical consultations, treatments, and related services
• Managing appointments and reminders
• Sharing information with other healthcare professionals involved in your care (with your consent)

3.2. Administration and Operations:

• Managing and maintaining our healthcare records
• Billing and processing payments
• Conducting internal audits and quality assessments
• Responding to inquiries and complaints

3.3. Communication:

• Sending relevant healthcare updates and information
• Notifying you about changes to our services or policies

3.4. Website Improvement:

• Analysing website usage data to improve our website's functionality and user experience

1. Data Disclosure and Sharing

We will not disclose your personal information to third parties without your explicit consent, except in the following circumstances:

4.1. Healthcare Providers:

• Sharing relevant information with other healthcare professionals involved in your treatment and care to ensure continuity and quality of services.

4.2. Legal Obligations:

• Complying with legal requirements, court orders, or government regulations that necessitate the disclosure of certain information.

4.3. Business Partners:

• Sharing limited information with trusted partners who assist us in providing services (e.g., payment processors, IT service providers), subject to strict confidentiality obligations.

4.4. Anonymized Data:

• Aggregated and anonymized data may be shared for research, statistical analysis, and reporting purposes.

1. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or destruction. Our staff undergoes regular data protection training, and we ensure that third-party service providers meet strict data protection standards.

1. Your Rights

As an individual whose data we process, you have certain rights under the GDPR, including:

• The right to access your personal information.
• The right to correct inaccurate or incomplete data.
• The right to withdraw your consent (where applicable).
• The right to request erasure of your data (subject to legal obligations).
• The right to request restriction of processing.
• The right to data portability (in certain circumstances).
• The right to object to processing (in certain circumstances).

To exercise your rights or inquire about our data processing practices, please contact us using the details provided in Section 8 of this Privacy Policy.

1. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

1. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:

admin@azenaava.com and j.azemzi@gmail.com

07552219750

1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices or legal requirements. Any updates will be posted on our website with a revised effective date. We encourage you to review this Privacy Policy periodically.

Last Updated: 09/09/2023